When you call First National Bank, you'll talk to real person within seconds. If our call center team were a sports team, they'd be MVP candidates for sure. Since the beginning of 2017, the First National Bank Call Center is picking up phone calls in average time of around 8 seconds. In most cases, there is virtually no time that callers are on hold and are immediately connected to a real person. When you call our bank, there is no switch board or time spent entering in information before you get a person.
Our Call Center also specializes in being able to deal with a variety of customer needs without ever transferring them to another line. Most calls that are received are handled by our representatives in the call center and never need to be transferred. This means you don't have to be placed on hold, put in a queue, or be bounced around from department to department to have most of your banking needs met. "At first contact our well-trained staff is able to quickly resolve our customer's issues," said Donna Archer, First National Bank's Customer Support Manager.
The First National Bank Call Center has answered over 25,000 calls to begin 2017. That means 25,000 people have talked to a real person within seconds. "Our Call Center is a vital part of our organization's ability to serve our customers," said President & CEO Donald Guinn, "We want you to get an answer from a real person as quickly as possible."
You can talk to a real person Monday through Friday from 8:00 am to 5:00 pm and on Saturday from 8:00 am to 12:00 pm at (870) 215-4000. First National Bank also offers a 24-hour phone service to report lost or stolen debit cards at (866) 546-8273. Customers will talk to a real person at this number as well.
You come first at First National Bank. Whether it's walking into the bank, banking online, or calling us on the phone, we will put your needs first and always understand your time is important. Welcome to The First National Bank of Customer Service.