Stop. Think. Connect.
The United States Department of Homeland Security has many resources that, if used, can help prevent cyber crime. We urge you to do all you can to inform yourself, your friends and family about the threat of cyber crime.
Protect your personal or banking information!
Keep your Debit card and its Personal Identification Number (PIN) to yourself. No one ever needs to know your PIN, not even your financial institution. Memorize your PIN and never write it on your card or store it with your card. Never let a cashier, teller or other stranger enter your PIN for you.
You should always safeguard all of your personal information. Unfortunately, fraudulent calls, messages, emails and letters are very common in today’s world. Many unscrupulous fraudsters will attempt to gain your personal information including: Social Security Number, Birthdate, Account number, Credit/Debit Card number, Mothers maiden name, etc. Fraudsters may contact you via email, text message or telephone calls. FNB has a policy that we will not contact you via email, text or telephone to request your personal information. If you are already a FNB customer we will have already gathered the information directly from you. Please DO NOT RESPOND to any email, text or phone call that appears to be from FNB (or anyone) that is requesting you personal information such as your Social Security Number, Account number, Debit/Credit Card number, etc. Please contact us at one of our branches with any questions you may have. During banking hours call: (870)215-4000.
Lost or Stolen Debit Card?
You may CALL our LOST/STOLEN CARD Center at 1-866-546-8273 (1-866 5 HOT CRD) should your FNB Debit card become lost or stolen. The center is staffed 24 hours a day with trained representatives. During the call you will be asked to provide your name, address and day-time phone number. (In most cases you will not be asked to provide your card number.) The representative will place a “BLOCKED” status on your missing card to prevent any future use of that specific card. The Center representative at the number above cannot assist you with other card issues nor can they see any transactions or account balances. You may contact a bank CSR at (870)215-4000 during business hours if you need transaction information or to report a lost or stolen card. If you need to have your card re-issued you may come in one one of our branches during business hours.
As your bank, we take seriously the prevention of unauthorized debit card activity that may affect your checking account. Due to the elevated frequency of Debit Card fraud incidents being reported we may restrict certain types of transactions. Debit card transactions entered with a PIN are not restricted. (PIN = Personal Identification Number). As you plan your future purchases, we recommend that you be prepared by knowing your PIN number for your Debit Card. If you do not know your PIN number then you may come in to any of our branch locations to select a new PIN. By knowing your PIN you will be prepared to shop by simply selecting “DEBIT” then entering your PIN. We will continue to use all resources at our means to protect your account from fraud. Please contact us if we may be of service to you.
To assure worry-free travel, please inform us of your plans to use your FNB Debit or Credit MasterCard while traveling. Just come by or call us at 870-215-4000.