Stop. Think. Connect.
The United States Department of Homeland Security has many resources that, if used, can help prevent cyber crime. We urge you to do all you can to inform yourself, your friends and family about the threat of cyber crime.
Protect your personal or banking information!
Keep your Debit card and its Personal Identification Number (PIN) to yourself. No one ever needs to know your PIN, not even your financial institution. Memorize your PIN and never write it on your card or store it with your card. Never let a cashier, teller or other stranger enter your PIN for you.
You should always safeguard all of your personal information. Unfortunately, fraudulent calls, messages, emails and letters are very common in today’s world. Many unscrupulous fraudsters will attempt to gain your personal information including: Social Security Number, Birthdate, Account number, Credit/Debit Card number, Mothers maiden name, etc. Fraudsters may contact you via email, text message or telephone calls.
FNB has a policy that we will not contact you via email, text or telephone to request your personal information. If you are already a FNB customer we will have already gathered the information directly from you. Please DO NOT RESPOND to any email, text or phone call that appears to be from FNB (or anyone) that is requesting you personal information such as your Social Security Number, Account number, Debit/Credit Card number, etc. Please contact us at one of our branches with any questions you may have. During banking hours call: (870)215-4000.
Lost or Stolen Debit Card?
Call our LOST/STOLEN Card Center at 1-866-546-8273 if your Debit Card is ever compromised. The center is available 24 hours a day with trained staff. During the call you will be asked to provide your name, address and phone number. You will not be required to provide your card number although it may be helpful in certain cases. The representative can place a “BLOCKED” status on your debit card to prevent any future uses of that card. The representative (at the number above) cannot assist you with other card issues nor can they see any transactions or account balances.
During banking hours you may contact a CSR at (870)215-4000 to report a lost or stolen card or if you need transaction information. If you need to have your card re-issued you may come in one one of our branches during business hours. We can generally re-issue a debit card immediately in any of our branches.
You should always know the Personal Identification Number (PIN) for your Debit Card. If you do not know your PIN then please bring your card in to any FNB branch and see a CSR who can allow you to select your own PIN that will be known ONLY by you. You may also change your debit card's PIN at any time by seeing a CSR. Due to fraudulent activity we are often required to place a block on "non-PIN" debit card transactions. If we take this measure, it is for the purpose of preventing unauthorized transactions.
Knowing your PIN will allow you to complete your debit transactions. Thank you for understanding and for knowing your debit card PIN number!
To assure worry-free travel, please inform us of your plans to use your FNB Debit or Credit MasterCard while traveling. Just come by or call us at 870-215-4000.