Identity Theft - Protect Yourself

Identity theft is a real threat to everyone who uses a phone, a computer or other electronic device. The terms “Phishing” and “social engineering” refer to the fraudulent practice of email (or other messaging) sent from sources purporting to be reputable companies. Phishing or social engineering messages attempt to make YOU a victim of Identity Theft. These fraudulent messages attempt to induce you to reveal your personal information such as: passwords, account numbers, credit card numbers, Social Security numbers, etc. Please be vigilant and alert to protect your personal and financial information.

Phishing attempts can appear quite credible and may sound very convincing. These types of messages are frequently transmitted to virtually everyone, so you should not be surprised to receive one. However, you should never respond to a one. Phishing attempts are sent by various means such as: email, text messages, social media, phone calls, etc. You should always be certain of who you are dealing with, especially when a message or phone call is received from a source that you do not know. You may even receive phishing attempts with authentic looking company logos or from what appears to be a friend.

Keep in mind that a bank or company with whom you have already an established account, will not contact you to verify your account number, password or any of your personal information. You should only deal with people that you know are truly representing the organization with which you have established account(s). If a caller (or a message) is requesting you to provide personal information, then you should hang-up (or ignore the message). If you are uncertain about the message, then you should refer back to the contact information of the company that your received when you first established your account. By contacting the company directly, you may confirm the truthfulness of any concerns that may have been presented to you by the questionable (phishing) call or message you received.

Again, please never provide your personal information to someone who calls you on the phone or sends you a message via: email, text, social media or electronic means. Your personal information should always be kept confidential.  Feel free to call us during business hours when we may be of service to you regarding your accounts.  Phone 870-215-4000.

Here is a link to the United States Federal Trade Commission which is an excellent resources on Identity Theft:

Review your account statement regularly and report any unauthorized activity promptly. 

Promptly report any unauthorized transactions to the bank. We will reimburse you for funds transferred from your account up to the amount of your loss when you notify us within sixty (60) days of the transaction first appearing on your statement. If you do not notify us within these 60 days, you may not be reimbursed for subsequent transactions. In addition, we will reverse or reimburse you for any bank or payee fees resulting from your loss. 

Password-controlled access: 

This system requires customer identification through a private login ID and password before you can get into the front-end of the system. You should keep this login ID and password absolutely private. 

Protect your Internet Banking login ID and Password. 

You should always guard your Internet Banking log-in ID and Password from unauthorized use. If you share this information with someone, all transactions they initiate with the information are considered authorized by you, even for transactions you did not intend for them to make. Do not save your login ID and/or your password on any computer you use to access First Net Teller. Rather, enter this information manually each time you log in. 

What can I do to keep my information secure? 

You can help us keep your information secure by protecting your Internet Banking Login ID and password. 

  • Don’t use obvious numbers or easily accessible information for your Login ID and password. 
  • Ensure that no one is watching when entering your Login ID and password. 
  • Don’t record your Login ID and password on paper. Try to memorize them, if possible. 
  • If you do record your Login ID and password, keep them in a safe, secure location. 
  • Do not share your Login ID and password with anyone. 
  • Review your account information often. Report any unusual activity immediately. 
  • If you’ll be away from your computer for any length of time, log out of Internet Banking. 
  • Never give account information to anyone over the telephone unless you’ve initiated the call. 
  • Do not save your login ID and/or your password on any computer you use to access FirstNet Teller. Rather, enter this information manually each time you log in. 
  • When you have finished your online banking session, always remember to properly log-out and close the browser window on your computer or mobile device. 

Click here to view our Privacy Policy (PDF file type)

If you have questions, contact us, call Online Banking Customer Service at 870-215-4000 or visit the branch location nearest you. 

Our postal mailing address is: 

First National Bank, Online Banking Customer Service
P.O. Box 700
Paragould, AR 72451-0700

Our Responsibilities 

Your security and privacy is very important and First National Bank is committed to protecting you. With FirstNet Teller Internet Banking, you can be confident that your First National Bank accounts and information will be secure and protected. You are not liable for certain unauthorized online banking transactions, subject to the terms and conditions of our service agreement. Read "Your Responsibilities" above for information about reporting unauthorized transactions to preserve your rights in this regard. 

The Latest Security Technology 

We routinely upgrade our technology and constantly monitor our systems to provide you the highest level of protection possible. First National Bank's Internet Banking system uses industry-standard technology including password-controlled entry, Secure Sockets Layer (SSL) protocol, data encryption, public-private key pair, firewalls and filtering routers. Each security component acts as a layer of protection to safeguard sensitive data from unauthorized users. 

Transmission Security: Encryption 

Once you have logged on correctly, you will enter a secure environment in which you can conduct your transactions. The browser automatically secures the session using Secure Socket Layer (SSL) protocol. With SSL, data that travels between the bank and customer is encrypted and can only be decrypted with what is called the public and private key pair.

Information Privacy: Firewalls and Routers 

Finally, once requests arrive at the data center, the server is protected by a series of firewalls and routers which verify the source and destination of the requests traveling in information packets. The firewall is set up to reject any unauthorized traffic. This reemphasizes the importance of your password, which is the only legitimate entry into the program. The firewall "opens holes only when necessary and closes them back down as soon as useful work is completed." The purpose of the router is to keep out traffic that does not emanate from one of the only two legitimate ends of a secured transaction: the customer or the bank.