FAQs

You can view current account information, view and print current and previous months account statements, view images of your paid checks, transfer funds between your accounts, pay First National Bank loans, enter stop payments and re-order personalized printed checks. 

We are always updating our FirstNet Teller site with the latest most secure technology. In addition, each time you log in you must use a personal password to verify your identity. You must change your password every 90 days. Please keep your password confidential. You may change your personal password at any time. Call or e-mail us if you have specific security concerns. You may also refer to our Security page.

You are allowed three password attempts. On the third attempt, if invalid, you will be locked out of the system. To reset your password, call First National Bank at 1-870-215-4000 and ask for our Online Banking Customer Service Department. 

You can pay ANYONE in the United States from the next door neighbor, the utility company, the bank, and even a child in college across the country. However, you cannot make government or court ordered payments through Bill Pay. 

The name of the payee, the payee's mailing address, and your account number with the payee (not your bank account number). 

Bill Payment items will be treated like any other check that you write. Should the item be returned, a hold may be placed on your bill payment service. A normal Insufficient Funds Fee (NSF Fee) will apply, as stated on the fee schedule you received at the time your account was opened. 

Scheduled payments that fall over a weekend will be processed on the next business day. Holiday processing is done the next business day after the holiday. 

Check payments should be scheduled 10 business days in advance of payment due date. Electronic payments should be made 4 business days prior to the payment's due date. *NOTE - You may want to set up a payment to yourself so you can see how the system works. 

You may add payments until 12:00 noon. Any payments entered after 12:00 noon will be processed on the next business day. 

Cancelled checks will appear in your account statement, just like a check written from your checkbook. Once the check clears the bank, you may also view the check from your FirstNet Teller transaction history by clicking on the check number. For electronic payments, the details will appear on your statement along with other automatic drafts. 

If you lose/forget your ID, you may call Customer Service at 1-870-215-4000, and with proper verification, your ID will be given to you. 

Yes. The minimum amount you may make a payment for is $0.01. There is no maximum amount of payment other than the amount of available balance in your checking account. Check amounts in excess of your balance may cause an insufficient funds fee. 

You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items on the same day. 

Yes. You will need to call Customer Service at 1-870-215-4000. A stop payment fee will apply. Alternatively, you may enter stop payments through your FirstNetTeller service. 

You may have up to 99 payees that you can set up through the Bill Pay service.