Be wary of any request for your personal or banking information.
You should always safeguard your personal information. Unfortunately, fraudulent communications are very common in today’s world. Many unscrupulous fraudsters will attempt to gain your personal information including: Social Security Number, Birthdate, Account number, Credit/Debit Card number, Mothers maiden name, etc. Fraudsters may contact you via email, text message or telephone calls. FNB has a policy that we will not contact you via email, text or telephone to request your personal information. If you are already a FNB customer we will have already gathered the information directly from you while you were in one of our offices to complete the new account or loan application. Please DO NOT RESPOND to any email, text or phone call that appears to be from FNB (or anyone) that is requesting you to provide your Social Security Number, Account number, Debit/Credit Card number, etc. We hope that you will contact us at one of our branches for any questions you may have. During banking hours call: (870)239-8521, (870)974-9800, (870)857-3592, (870)598-1362.
Lost or stolen DEBIT Card?
You may CALL our LOST/STOLEN CARD Center at 1-866-546-8273 (1-866 5 HOT CRD) should your FNB Debit card become lost or stolen. The center is staffed 24 hours a day with trained representatives. During the call you will be asked to provide your name, address and day-time phone number. (In most cases you will not be asked to provide your card number.) The representative will place a “BLOCKED” status on your missing card to prevent any future use of that specific card. The Center representative at the number above cannot assist you with other card issues nor can they see any transactions or account balances. If you need transaction information or other service for your card such as changing your PIN, card activation, etc. then please call the bank during business hours at one of our local numbers: Jonesboro 974-9800, Paragould 239-8521, Corning 857-3592 and Piggott 598-1362.
KNOW your Debit Card's PIN (Personal Identification Number)
As your bank, we take seriously the prevention of unauthorized debit card activity that may affect your checking account. Due to the elevated frequency of Debit Card fraud incidents being reported we may restrict certain types of transactions. Debit card transactions entered with a PIN are not restricted. (PIN = Personal Identification Number). As you plan your future purchases, we recommend that you be prepared by knowing your PIN number for your Debit Card. If you do not know your PIN number then you may come in to any of our branch locations to select a new PIN. By knowing your PIN you will be prepared to shop by simply selecting “DEBIT” then entering your PIN. We will continue to use all resources at our means to protect your account from fraud. Please contact us if we may be of service to you.