First National Bank promises you will not be responsible for any
unauthorized activity originating from Internet Banking. We will
reimburse you for funds transferred from your accounts up to the amount
of your loss when you notify us within sixty (60) days of the
transaction first appearing on your statement. If you do not notify us
within these 60 days, you may not be reimbursed for subsequent
transactions. In addition, we will reverse or reimburse you for any
bank or payee fees resulting from your loss.
You should always guard your Internet Banking log-in ID and Password from
unauthorized use. If you share this information with someone, all
transactions they initiate with the information are considered
authorized by you, even for transactions you did not intend for them to
make. Do not save your login ID and/or your password on any computer you use
to access FirstNet Teller. Rather, enter this information manually each
time you log in.
You can help us keep your information secure by protecting your Internet Banking Login ID and password.
- *Don’t use obvious numbers or easily accessible information for your Login ID and password.
- Ensure that no one is watching when entering your Login ID and password.
- Don’t record your Login ID and password on paper. Try to memorize them, if possible.
- If you do record your Login ID and password, keep them in a safe, secure location.
- Do not share your Login ID and password with anyone.
- Review your account information often. Report any unusual activity immediately.
- If you’ll be away from your computer for any length of time, log out of Internet Banking.
- Never give account information to anyone over the telephone unless you’ve initiated the call.
not save your login ID and/or your password on any computer you use to
access FirstNet Teller. Rather, enter this information manually each
time you log in.
If you have questions, contact us, call Internet Banking Customer Service at 870-239-8521 or visit the branch location nearest you.
Our postal mailing address is First National Bank, Internet Banking Customer Service, P.O. Box 700, Paragould AR, 72450-0700.
Your security and privacy is very important and First National
Bank is committed to protecting you. With FirstNet Teller Internet
Banking, you can be confident that your First National Bank accounts
and information will be secure and protected. We guarantee $0 liability
for any unauthorized activity originating from FirstNet Teller
including Internet Banking and Bill Pay. To preserve your rights under
this guarantee, read "Your Responsibilites" above for information about reporting unauthorized transactions.
We routinely upgrade our technology and constantly monitor our systems
to provide you the highest level of protection possible. First National
Bank's Internet Banking system uses industry-standard technology
including password-controlled entry, Secure Sockets Layer (SSL)
protocol, data encryption, public-private key pair, firewalls and
filtering routers. Each security component acts as a layer of
protection to safeguard sensitive data from unauthorized users.
This system requires customer identification through a private login ID
and password before you can get into the front-end of the system. You should
keep this login ID and password absolutely private.
Once you have logged on correctly, you will enter a secure environment
in which you can conduct your transactions. The browser automatically
secures the session using Secure Socket Layer (SSL) protocol. With SSL,
data that travels between the bank and customer is encrypted and can
only be decrypted with what is called the public and private key pair.
As Netscape, the developers of the technology, put it, "Data that is
encrypted with the public key can be decrypted only with the private
key. Conversely, data encrypted with the private key can be decrypted
only with the public key. This asymmetry is the property that makes
public key cryptography so useful" (taken from home.netscape.com/assist/security/ssl/howitworks.htm).
Finally, once requests arrive at the data center, the server is
protected by a series of firewalls and routers which verify the source
and destination of the requests traveling in information packets. The
firewall is set up to reject any unauthorized traffic. This
reemphasizes the importance of your password, which is the only legitimate
entry into the program. The firewall "opens holes only when necessary
and closes them back down as soon as useful work is completed". The
purpose of the router is to keep out traffic that does not emanate from
one of the only two legitimate ends of a secured transaction: the
customer or the bank.
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